Frequently asked questions

Account Related 1. Is it necessary to have an Account to place an Order?

No, you can Order as a Guest without creating an Account. However, creating an Account has benefits listed below.

2. What are the benefits of creating an Account?

There are several benefits of creating an Account, including: 1.Your billing / shipping information will be saved, and checkout will be faster. 2.You will be able to view your previous Order history. 3.Account holders will remain up to date with latest promotions & newsletters.

3. How do I make an Account?

Simply click on ‘Create an Account’, enter the required details & submit the form.

4. I have forgotten my password.

Click on ‘Forgot Password’, enter your email address and click on ‘Reset My Password’
Click on the link you receive on your email address and enter your new password.

5. How do I get sale or promotional messages from Fabric Studio?

Click here to subscribe to our newsletter to receive updates on sales & promotions.

Orders 1. How can I place an Order?

Select your products from the khaadi.com website and click Add to Bag
Once you have added all your desired items to your Shopping Bag, follow these instructions:
If you are a registered customer, Make sure you are signed in using the Sign In link Click on the ‘Shopping Bag’ button and proceed to checkout. Select address and click Next

For Paynow or Paylah, follow the on-screen instructions

Click on ‘Place Order’ Enter the OTP code sent to you as an SMS on the website If you are unable to confirm via OTP code, you will receive a confirmation call Check your email for a Sales Order Summary

If you are not a registered customer:

Click on the ‘Shopping cart’ button and proceed to checkout Enter all your required shipping and billing information

5. How will I know if Khaadi has received my Order?

The Sales Order Summary emailed to you is a confirmation that your Order has been received. If you do not get this email, please Contact Customer Services.

6. Can I modify an Order after placing it?

Unfortunately, it is not possible to make changes to an Order once the Order has been placed. However, if your Order has not been Processed, you can cancel it and place a new Order.

7. How can I check the status of my Order?

You click on the Track Your Order link to track the status of your Order.